Sorvo

Shipping Policy

Thank you for shopping at Sorvo. We aim to provide fast, reliable, and transparent shipping for all orders. Please review the information below to understand how your order will be processed and delivered.

 

Order Processing

All orders are processed within 1–3 business days after payment is received.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been prepared for shipment, you will receive a confirmation email.

 

Shipping Times

Sorvo works with multiple trusted suppliers to offer a wide range of quality products. Delivery times may vary depending on the product and destination.

 

Estimated delivery times:

  • European Union: 7–20 business days

  • United Kingdom, Norway, Switzerland, Liechtenstein & Monaco: 8–20 business days

  • United States & Canada: 8–20 business days

  • Australia & New Zealand: 8-20 business days

These are estimated timeframes. Delays may occur due to customs processes, carrier delays, high seasonal volume, or logistical issues.

 

Shipping Destinations

We currently ship to:

  • The entire EU

  • The United Kingdom, Norway, Switzerland, Liechtenstein & Monaco

  • The United States & Canada

  • Australia & New Zealand

If your country does not appear at checkout, we do not ship to that location at this time.

 

Shipping Costs

Shipping costs depend on the delivery address, product weight, and the supplier’s shipping method.
All shipping fees are calculated automatically at checkout.
Some products may qualify for free shipping.

 

Multiple Shipments

Because we work with several suppliers, items in your order may arrive in separate packages. Each shipment will have its own tracking information.

 

Order Tracking

After your order has shipped, you will receive a tracking link by email.
Tracking may take 2–5 business days to update, depending on the carrier.

 

Incorrect Address

Sorvo is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If you entered the wrong address, please contact us immediately at sorvo.store@outlook.com.
We will try to correct the address before the order ships, but changes cannot be guaranteed once processing has started.

 

Lost or Delayed Packages

If your order appears significantly delayed or lost, please contact our support team. We will investigate the issue with the supplier or carrier.

 

Customs and Import Fees

For shipments outside the European Union, customs duties or import taxes may apply.
These charges are determined by the destination country and are not included in our prices.
The customer is responsible for any additional customs charges.

 

Contact Information

For questions about shipping, please contact us at:
sorvo.store@outlook.com